Lesson one – Business (and most of life) is relationships – September 2009
Good relationships in business MATTER!
- Suppliers – if you have a good relationship with a supplier, you usually get better service and delivery – especially when you need it the most. Sometimes you get a better price. Sometimes you are offered deals that others don’t get. Suppliers are people too, and they need to be thanked for all their help.
- Customers – a good customer will generally overlook an occasional bad product or bad service and keep buying from you – especially if you fix the problem right away. A customer who feels you don’t care will leave you, and you may never know why.
- Employees – you need to let employees know that you appreciate their work – even if you feel they make too much money, or you don’t like them. An employee with a bad attitude will undercut you every time.
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Even if you don’t work in business, remember this:
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- We all have to get along with others, otherwise work can get pretty miserable
- We all have goals to meet that usually depend on other’s cooperation
- We all have others to please to keep the money coming in. Everybody has a boss, even the president of the organization.
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December 2009:
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